Privacy & Cookie Policy

Organisation: Wirehouse Employer Services T/A Employers Helpline
(St James Business Centre, Warrington, WA4 6PS)
Data Protection Officer (DPO): Joanne Kay
DPO Contact Details: gdpradvice@wirehouse-es.com

At Wirehouse Employer Services we are committed to maintaining the trust and confidence of the people we communicate and work with as clients of ours or prospective future clients. In particular, we want you to know that we do not sell, rent or trade email lists with other companies and businesses for marketing purposes. In this Privacy Notice, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

How we Process your Personal Data and the Data you Share with us

Mailing Lists
By requesting the free call back, you are consenting to us contacting you in order to give free advice, access to our HR newsletter and to discuss the services of our sponsor Wirehouse.

We use a third-party provider platform to deliver our newsletters. We gather statistics around email opening using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our electronic communications or by emailing us at gdpradvice@wirehouse-es.com

Third Parties
Any third parties with whom we share your personal data are regarded as processors and all have committed not to use your personal data for any other purpose than those outlined to you in this privacy notice. We have conducted due diligence and are satisfied that all have appropriate security measures in place to ensure the confidentiality of your personal data. They are unable to share your personal data with any other third parties without our express agreement and as mentioned above, we are committed not to do this without your knowledge. We will not share your personal data with any other third parties than those detailed in this Privacy Notice. The only third party we share your personal data with is in relation to sending out the newsletters and will not use your personal data for any other purpose. If you are a data subject and would specifically like to know which third parties we use, please email us at gdpradvice@wirehouse-es.com for further information.

Call Recordings
We record all calls made via our office through the Employers Helpline. This is for the purposes of quality control and referring back to previous advice that may have been given on any advice calls with clients or prospects. If you object to us recording your calls, please see the section “rights” later on in this Privacy Notice. We have strict controls in place internally to ensure only authorised and trained employees of Wirehouse have access to the call recordings and all are stored on a secure server. The only third party we share this data with for the purposes of storage, maintenance and the upgrading of our system is our phone system engineer.

Collection and Storage
We only collect your data for the purposes of the Employers Helpline through this website and direct from yourself, ensuring you have consented to give such information to us.

Security
We take appropriate technical and organisational measures when it comes to the security of your data including internal awareness of GDPR and privacy to any employees with access to or processing your personal data.

Retention
We will retain your personal data until you opt out of receiving marketing or sales communications from us or until a request is made by you and approved by us, for us to cease processing or to dispose of the data held. We will retain the information you share with us regarding your employees and any other relevant data subjects for a period of up to 6 years for the purposes of being able to provide this documentation if required by law, should a claim be made.

Purpose
We collect, receive and process your personal data for the purpose of providing free advice and subsequently following this up with a quotation and sales discussion about our services for our business development and growth. We rely on your consent in order to do this. We have ensured that our processing does not impact on your rights as a data subject under the GDPR and we are transparent about the use of your personal data. However, in the event that you do object to us continuing to process your personal data, we operate a clear opt out process in all of our electronic communications and if requested verbally, we will consider the request accordingly.

International Transfers
We do not share any personal data with any third party organisation who would store or process your personal data in a country not deemed as having adequate safeguards. Some of the third parties we share your personal data with do process your personal data in the U.S, however, these third parties are all signed up to the privacy shield framework which ensures their compliance with GDPR.

Your Rights as a Data Subject
You have the right to be informed which we hope we have satisfied by publishing this Privacy Notice. However, if you feel there is anything you need to know that you can’t find here, please let us know.

You can make a request to see records we hold on you. If you would like to do this, please notify us that you wish to make a Data Subject Access Request, provide verification of who you are (so that we can tackle any fraudulent request) and state specifically what information you require.

If we hold any inaccurate or out of date information about you, let us put this right. You can ask us to update your personal data at any time and we’ll endeavour to do this as soon as possible.

You also have the right to have your data erased; processing restricted to some activity only, the right to request we transfer your data to another controller and the right to object to us processing your personal data.

For any of the above requests, please email gdpradvice@wirehouse-es.com specifying what it is you’d like us to do (or not do). We will consider your request carefully and get back to you on each occasion.

We don’t use your data as part of any automated decision making or profiling.

Changes to this Privacy Notice
Our Data Protection Officer will review this Privacy Notice in line with the requirements of the GDPR and as routine, annually. The date of the last review of this Privacy Notice was 25th September 2018.

Our Website’s Use of Cookies

Connection to our website does include cookies from third party sources including Google Analytics, Kiss Metrics and WordPress for performance and statistics. These cookies can be blocked or removed by following these procedures;

For Internet explorer you would need to complete the following steps:

  • Open Internet Explorer and Select Tools (Cog) in the top right corner of the browser.
  • Scroll down and select Internet Options.
  • Select the Privacy Tab.
  • Under settings there is a slider. Drag the slider to the very top setting which will block all third party cookies and cookies that are already on the computer cannot be read by websites.

For Google Chrome you would need to complete the following steps:

  • Open Chrome and select the browser menu in the top right corner of the browser (3 small dots).
  • Scroll down to and select Settings.
  • Scroll to the bottom of the page and select Advanced.
  • Under Privacy and Security scroll down to and select Content Settings….
  • Select Cookies and scroll down to Block third-party cookies and click the slider. This will block third party cookies.

To find out more information about cookies and site data follow the first 4 bullet points above and then select ‘see all cookies and site data’. Here you will be given a list of all the cookies and site data from any site you have visited. Scroll down until you find wirehouse-es.com and select this.

A list of locally stored data from the named cookies will be available. Use the drop down arrows under each of the cookies to find more information on the cookie and see the creation date and expiry date of the cookie. Unless deleted or removed, the locally stored data will remain in the browser until the expiry date has passed.

You can remove all from this menu which will remove the stored data for wirehouse-es.com or you can remove all data for all locally stored data on the previous menu by selecting remove all.

Alternatively you can follow the below for a quicker process to deleting all cookies/stored data:

  • Open Chrome and select the browser menu in the top right corner of the browser (3 small dots).
  • Scroll down to and select History.
  • Select History again from the next available menu.
  • Select Clear browsing data from the menu on the left hand side of the browser.
  • Ensure you select All time from the Time range drop down menu.
  • Under the clear browsing data menu use the tick box for Cookies and other site data.
  • Select Clear Data.